The Solution
Purple Healthcare Solution’s active signposting service offered Bexley MSK the ideal solution. It helps patients quickly find information about their specific condition, access relevant advice and exercises, and watch videos about the condition, all of which are curated by Bexley MSK’s expert staff. If they still need to contact Bexley’s team, Purple Healthcare’s service links the patient directly to Bexley’s online consultation system so the patient can provide information about their condition. When the patient’s request arrives at the service, Bexley’s staff know patients have had an opportunity to view the self-help, which means they can approach the treatment of the patient with this in mind. When patients are receiving treatment, Bexley’s staff can quickly and easily provide links to relevant information on the site.
The signposting service is also used by local GPs and other healthcare professionals to help patients who come to them with MSK related conditions. They can point people to the online service and can easily download and print a copy of the information for patients who don’t have access to it.